Customer Care - 1 Day
A single day event that provides insight into customer care, and demonstrates how to succeed in it time after time.
Content
- Why customer service? - Why it matters, the link with company performance
- What is good service? - No dogs allowed or guide dogs welcome?
- Customer needs - Understanding customers. Complaint handling
- Getting it right - Practical ways to keep customers happy
What they will learn
- Why customer service matters, from keeping promises to empowerment.
- How our attitudes towards the customers matter.
- What is customer quality - The power of expectations.
- The value of a complaint.
- The need to take control of difficult conversations.
- How to think one step ahead.
- What words work in a customer service context.
For everyone that deals directly with customers – this course will bring a smile to your customers faces!
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