Terrific Telesales - Duration 2 Days
An exciting course which shows delegates how increase their call conversion rate with confidence.
Content
- Fundamentals - The key skills of the telesales person
- The telesales process - The process from preparation to the sale
- Presenting - Selling your product confidently and clearly
- Closing the sale - Recognising, negotiating and closing the sale
What they will learn
- Gain interest and establish rapport quickly.
- Understand verbal communication, tone, language and pace.
- Understand and use best practise in telesales.
- Use open and closed questions effectively.
- Identify customers needs, present solutions and recognise buying signals.
- Overcome objections and stay in control of the call.
- Close the sale and the call.
This course if for telephone based sales people.
Get in touch