The office professional - level two - 2 Days
A fast-paced course which guides the P.A, executive secretary and office professional towards a more skilled and pro-active role.
Content
- The successful PA - Defining the roles and skills of a professional PA
- Working with your manager - Working together towards your teams objectives
- Self-management - Managing your own and your managers time
- Handling difficulties - Working assertively with difficult situations and people
What they will learn
- Be clear about the competencies required for the role and areas for improvement.
- Define personal objectives which will contribute towards your managers and teams success.
- How to meet the needs and demands of more than one person - good time management techniques.
- Build rapport and communicate effectively.
- Interact effectively at all levels.
- Handle situations assertively & deal with difficult people confidently.
This course is for more experienced PA's, executive secretaries and professional office assistants.
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